Forum and Discord are where the community users gather to seek support, post topics and discuss the technology. GitHub issue tracker is the channel where community users can create tickets however PrimeTek does not guarantee a response time although they are monitored and maintained by our staff. If you need to secure our response within 1 business day, you may consider PRO support instead.
With PRO support, it's easy to support, tune and add features to PrimeVue as if it were an in- house library. PRO is a term based commercial support service. With the exclusive services of PRO account, it is no longer needed to post questions in community forum and issue reports to community issue tracker at GitHub. A JIRA account will be created to the customer by PrimeTek, this account can be shared between any number of users within your organization.
1 Year Subscription
- Access to Private JIRA
- Response within 1 business day
- Unlimited Issue Tickets
- Conference Calls
- Maintenance for Any Version
- PrimeBlocks - Enterprise License
- Figma UI Kit - Enterprise License
- 1 Premium Template - Extended License
- Visual Theme Builder (Soon)
- Figma to Theme Generator (Soon)
New features and enhancement requests are not available in core services and provided via a credit based model instead named PrimeCredit. When you have an enhancement request, initially our team will review your requirement to verify if it is suitable to be included in the open source core library. We cannot guarantee that all requests can be accepted depending on the project roadmap, workload at the time and type of the requirement. After successful verification, we prepare an initial estimate in terms of credits and once this estimate is confirmed by you, implementation will be delivered by our team within an estimated timeframe.
Brand new components you need that are not already available in the existing UI suite.
Enhancements to the components you need such as new properties, events and templating.
Behavioral changes to the existing components.
Support service is for one year.
We provide one shared account per organization that any number of members in your organization can use it.
Unused tickets expire and cannot be transferred to the new subscription.
PrimeCredits can be purchased anytime during an active subscription.
No, PrimeTek does not guarantee the implementation so it is suggested to confirm with us before purchasing credits.
No, feature development is exclusive to PRO members.
PRO is per organization so there is no limit on the number of developers.
As PRO support focuses on the library, application consulting and code reviews are out of scope.